Booked, Unbooked, Rebooked: A Lamborghini Dealer Story

[Sakura]

So my Lamborghini dealer has a February 21 event where selected customers can test drive a Revuelto with a professional race driver.

I figured why not and submitted the online application. After that, I texted my usual salesman to confirm. He replied that February 21 at noon was open. I responded that it was fine on my end.

Minutes later, he called me and said that the entire day was actually already reserved. However, he reassured me that he could offer a private test drive with him on some later dates, schedule to be decided.

At that point, it felt like I was being toyed with, so I told him it was fine and not to worry about it.

Then, out of nowhere, he called and texted again saying he had successfully secured February 21 at noon for me after all.

At that point I politely declined for good.

The whole thing felt like a sales routine designed to make it seem as if he was doing me a favor. I am not comfortable with that kind of tactic. If something is available, say it is available. If it is booked, keep it booked.

With gold prices going through the roof, I could have exchanged some for one if I like the test drive. After this experience, I doubt I will buy one.

Hopefully he understands now that I do not respond well to BS, and that being straight and honest works far better with me than manufactured drama.

Why most of these car salesman are morons?

 

[6102Perf]

That's an unfortunate situation, but I agree it does come across as a bit of a sales tactic. It's also interesting that the Revuelto is being offered for test drives, but not the new Temerario model? Are you a fan of the Temerario? If I had to buy a new Lambo, it would definitely be a Revuelto over the other options. Temerario deliveries are starting to happen. We'll see how the first actual owner reviews go. But honestly none of this hybrid/turbo stuff really excites me much. I like the look of the Revuelto and at least it still has a NA V12. Temerario is not my taste aesthetically nor am I a fan of a turbo V8, so it's an easy pass for me.

 

[Sakura]

They actually have both the Revuelto and the Temerario for the 2/21 test drive event. I believe it is about one hour each for the city drive. I am not really interested in the Temerario, so I did not mention it.

I've seen the Rev on the road and it is actually pretty low key. The older AV looks hotter and has more of the Lambo's DNA. The back clam shell looks better on the photos, for some reason. Usually it is the other way around. I think they included some German aesthetic on their Italian brand.

I think I made it clear that I do not want any sales tactic games again. I am not the same person who bought cars from them years ago. People mature and change.

 

[Luzifer]

It could of been another case of incompetency they didn't check thoroughly what spot was available. It could of been truly a mistake or it could of been a bigger spender that pushed you out of the way. We'll never know.
I don't know how honorable it is over there but here they would not care one moment if they screwed up, pushed you away, if it cost you money to reserve a hotel for example or even if you told them I'm not buying a car from you anymore.

When I tried to buy my car, they gave zero F, they rarely replied to emails or phone calls, and when I finally reached someone it was new immigrants that couldn't speak one of the 2 official languages. Not more than 5-10 barely comprehensible words. I had them redo the contract 3 times they didn't know how to fill it out. You would think they would want your business for several hundreds thousand dollars. That was another clue to understand what books and newspaper hints at.

Over a year ago they vaguely posted on instagram a full day open to the public, an event inviting Lambo owners at the dealer displaying their cars with huge exterior screen to watch formula 1 with food vendors etc. I wanted to go and called the dealer to see if it was legit because the post looked dubious. The secretary didn't know and she didn't care to check even if I had bought the car from them 6 months prior!

 

[Luzifer]

If I was offered to test drive them I would go but;

The revuelto looks good but I would have to be wealthy with F-U money to buy one, too much technology with the hybrid system. Watch out when that thing goes out of warranty and it starts to show its age.

I have zero interest in the Temerario, I don't even look at video reviews. It's an even more complicated machinery that will be really difficult to repair when they start to break down.

Plus a few Aventadors will be cheaper. I would buy a Corvette ZR1 or even a Z06 before a T.

 

[Sakura]

They held similar events a few years ago that I attended, and they also ran a comparable event just last month. I do not think they are incompetent. It feels more like they are trying too hard to make a sale, or trying to create a smoke screen that the cars are in high demand. Given the current economic outlook, most people have less extra cash for toys.

I agree that the Revuelto would likely come with extraordinary repair costs once it starts to break down. To own one with real peace of mind, buyers would probably need to purchase a very expensive dealer warranty. At that point, leasing might actually be the cheaper option.

I am getting tired of dealing with car dealerships. Maybe I'm getting old. Even the Toyota dealership is full of drama. Angry mechanics lash out at sales staff, and customers get caught in the middle. Rude managers, inexperienced salespeople, and the list goes on. Everything is for sales quota. You need to have a friend or family that work there to get honest service.

 

[6102Perf]

It could of been another case of incompetency they didn't check thoroughly what spot was available. It could of been truly a mistake or it could of been a bigger spender that pushed you out of the way. We'll never know.
I don't know how honorable it is over there but here they would not care one moment if they screwed up, pushed you away, if it cost you money to reserve a hotel for example or even if you told them I'm not buying a car from you anymore.

When I tried to buy my car, they gave zero F, they rarely replied to emails or phone calls, and when I finally reached someone it was new immigrants that couldn't speak one of the 2 official languages. Not more than 5-10 barely comprehensible words. I had them redo the contract 3 times they didn't know how to fill it out. You would think they would want your business for several hundreds thousand dollars. That was another clue to understand what books and newspaper hints at.

Over a year ago they vaguely posted on instagram a full day open to the public, an event inviting Lambo owners at the dealer displaying their cars with huge exterior screen to watch formula 1 with food vendors etc. I wanted to go and called the dealer to see if it was legit because the post looked dubious. The secretary didn't know and she didn't care to check even if I had bought the car from them 6 months prior!

You bought your car from a Lamborghini dealership and received this type of treatment?? I've had nothing but good experiences and very strong customer service with the two Lambo dealerships I've personally dealt with. You seem to be the unluckiest person (next to Royal Pink) I have ever seen in terms of automotive mishaps! Maybe they're intimidated by your strong man stature

But that F1 event sounds like a good time, it's too bad it didn't pan out. Did they ever post any pics on IG during or after the event? Sounds like it would make a perfect story reel if it actually happened.

 

[Sakura]

What happened with RoyalPink? Did he have a bad experience as well? I was not there when the event unfolded, and I am not sure if he is even on this forum.

That F1 event sounds like a shady marketing stunt. It feels like they were just trying to hijack the F1 name to get internet exposure.

 

[6102Perf]

What happened with RoyalPink? Did he have a bad experience as well? I was not there when the event unfolded, and I am not sure if he is even on this forum.

That F1 event sounds like a shady marketing stunt. It feels like they were just trying to hijack the F1 name to get internet exposure.

He bought a CPO Huracan Performante that unbeknownst to him turned out to have a 9000 rpm redline crackle tune and it fried his cats. So he was without his car for a couple months while arguing with Lambo about it and waiting for them to fix it. Ended up getting no compensation either. And another time he was driving said Performante and a huge screw went right through his rim and blew out his tire and destroyed the wheel. And he has countless other stories about past vehicles like one of his brand new Mercedes that broke down and left him stranded in Vegas. I don't think he's on here, but he's quite active on the other forum.

 

[Sakura]

He bought a CPO Huracan Performante that unbeknownst to him turned out to have a 9000 rpm redline crackle tune and it fried his cats. So he was without his far for a couple months while arguing with Lambo about it and waiting for them to fix it. Ended up getting no compensation either. And another time he was driving said Performante and a huge screw went right through his rim and blew out his tire and destroyed the wheel. And he has countless other stories about past vehicles like one of his brand new Mercedes that broke down and left him stranded in Vegas. I don't think he's on here, but he's quite active on the other forum.

Sounds terrible. Did he lawyer up? A CPO car runs the factory default tune and any previously installed aftermarket tune is not readable once it has been replaced. It seems more likely that either the dealer or the previous owner pushed the car very hard with long track sessions without cool down. CPO cars usually include a warranty to protect against this problem. It is possible the cats failed shortly after the warranty expired.

It would be good if he could come here to get real answers and some support. He would get bad advice at the other forum filled bots and trolls.

 

[Luzifer]

You bought your car from a Lamborghini dealership and received this type of treatment?? I've had nothing but good experiences and very strong customer service with the two Lambo dealerships I've personally dealt with. You seem to be the unluckiest person (next to Royal Pink) I have ever seen in terms of automotive mishaps! Maybe they're intimidated by your strong man stature

But that F1 event sounds like a good time, it's too bad it didn't pan out. Did they ever post any pics on IG during or after the event? Sounds like it would make a perfect story reel if it actually happened.

I don't think I'm unlucky, like I said I haven't met an honest dealer yet.
If you only knew what goes on behind curtains you would understand where the money comes from. They have plenty of million dollar cars in the showroom and hidden in storage, if they sit 10 years no problem. The owner has a collection of allegedly over a 1000 cars and a F1 car from one of the greatest driver of all time. I won't say whose car it was.

The event did happen I saw videos of the event later on. It was raining on and off all day. This summer I might go, problem is I don't know if people in that area are civilised with backpacks and zippers, trying to get into cars or many immigrants will sit on the hood, parents letting children climb on the cars. It happened to me.

 

[Luzifer]

Sounds terrible. Did he lawyer up? A CPO car runs the factory default tune and any previously installed aftermarket tune is not readable once it has been replaced. It seems more likely that either the dealer or the previous owner pushed the car very hard with long track sessions without cool down. CPO cars usually include a warranty to protect against this problem. It is possible the cats failed shortly after the warranty expired.

It would be good if he could come here to get real answers and some support. He would get bad advice at the other forum filled bots and trolls.

He's not here, I invited him but never got a reply. Long story short they finally fixed his car after many months, they gave him a few trinkets. I don't think it's a good idea to copy his post but he received a 60% discount on one year warranty, he had to pay the last third.

 

[Sakura]

He's not here, I invited him but never got a reply. Long story short they finally fixed his car after many months, they gave him a few trinkets. I don't think it's a good idea to copy his post but he received a 60% discount on one year warranty, he had to pay the last third.

CPO cars usually come with at least one year free warranty sometimes two. Did he try to extend the warranty?

 

[Luzifer]

CPO cars usually come with at least one year free warranty sometimes two. Did he try to extend the warranty?

I don't know.

 

[6102Perf]

CPO cars usually come with at least one year free warranty sometimes two. Did he try to extend the warranty?

This event happened about a year ago. So from what I recall, his one year CPO warranty was about to expire and his lambo dealer offered him an option to extend his warranty for another year at a discounted rate as Luzifer said. But to me, that's still a terrible deal because they didn't credit/extend his original warranty for the 3 months they had his car in the shop. So he had to pay Lambo even MORE money to extend the warranty - it was still thousands of dollars even with the "discount".

It baffles my mind they wouldn't have at the VERY least credited him an extra 3 months and provide an extra year warranty for free to fix their mistake and compensate him for his extreme inconvenience (he wasn't even offered a Lambo rental/demo during his vehicles downtime). All around very poor customer service IMO. Lambo definitely wins here.